#Change your store region error

1 messages · Page 1 of 1 (latest)

twilit fern
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Hi, I’m trying to buy game at XBOX store and then every time this pops up;
„Change your Store region

The region in which your payment option was issued and your Store region need to match”

BUT everything is matched etc.
I’m paying through XBOX giftcards by the way…
someone help pls, I’m having this issue for like 4 days
tacticat

bleak martenBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

torpid gulch
#

If you are setting your region to some random place to get access to an online sale then you can not do that

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Of your gift cards are in a different currency than what your country normally uses then that doesn’t work either

wraith dock
torpid gulch
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you'll need to update your credit card billing address to where you live

wraith dock
torpid gulch
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You can work with your credit card company or bank to update your home address.

That’s not anything anyone here will be able to help with