#series x controller won’t update

1 messages · Page 1 of 1 (latest)

lunar gull
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hey I’m trying to update my controller and it’s not working

I’ve tried via usb, tried resetting my console, tried disconnecting everything and reconnecting, took the battery out and put it back in

nothing is working, help??

rare emberBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

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civic birch
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Are you sure it's not current? You can't update if there's no update for it to do.

lunar gull
civic birch
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If you're connected to the internet, clicking Update Now should automatically update it.

lunar gull
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Yeah I tried, it’s not working

civic birch
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Sounds like something is wrong with your controller then.

short raft
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I'm having the same issue on the series s

long vine
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@lunar gull / @short raft , are either of you enrolled in the Xbox Insider preview program? If you aren't sure, can you DM me the Xbox Network ID of the console you're seeing that on please?

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And also, what type of controller is it? Is it the one that came with your Series X or S?

lunar gull
long vine
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Settings > System > Console Info

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Xbox Network device ID is the thing I need from there (it will start with F4000)

short raft
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My is a series s controller that came with it I'm in the xbox insiders program

short raft
long vine
# short raft My is F4001C832F4FDA9B

Great, thank you 🙂 If you haven't already, would you mind reporting a problem from the console after you try updating and hit the error, just so there's any relevant logs for the team as well? At the very least, having the group you're a part of and the controller type is something for me to pass over to the team 🙂

short raft
long vine
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hmm, odd 🙂

short raft
long vine
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5.20.7.0

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For your ring

short raft