I’m trying to buy vbucks, but every time I go to checkout with my ms account balance, it just says ‘Contact us at Microsoft support. We’re having trouble processing your payment and we’d like to get it sorted out’ I have 19 pounds in my account and want to buy a 17 pound item, and have bought Fortnite items with my ms balance before, so I’m just a bit lost tbh
#Buying Vbucks with Microsoft account balance
stuck nymph
rugged atlasBOT
Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.
If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.
In order for members of the community to provide adequate support, make sure you have provided answers to the following:
- What is your issue?
Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).
- What troubleshooting have you tried?
Please list everything you have attempted.
- Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?
If so, what results have you seen and tried?
If you do not provide answers to all of these questions, you are not likely to receive a response.
Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.
If you need immediate support, please contact Xbox Support.
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stuck nymph
Oh yeah I’ve tried basically everything the forums can throw at me
hollow frost
Oh yeah I’ve tried basically everything the forums can throw at me
Have you tried the obvious solution though?
The one listed in the error message…
stuck nymph
Yes I have
They just kinda went through what the forums said
Check you have enough balance etc.
Then stopped responding
hollow frost
Click whatever you have to to get an actual call.
The random chats don’t work great.
stuck nymph
Yeah did a call all sorted!