#Xbox Series S requires me to sign into Xbox 360 Profile for Xbox 360 games

1 messages · Page 1 of 1 (latest)

copper sentinel
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Hello,

my Xbox Series S has recently started to make me sign into Xbox 360 profiles to play Silent Hill collection HD… however when I sign in it still doesn’t work. I just bought silent hill yesterday and I literally can’t play it. Idk what to do. I have already tried clearing xbox 360 storage, I tried putting xbox on hotspot to see if it was the wifi (it wasn’t). Idk what else to do.

charred talonBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

grave lynx
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What exactly doesn't work when you sign in

copper sentinel
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It just says it failed

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that it didnt sign in

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it just seems like it fails to download the profile

grave lynx
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I assume you tried a cold reboot of the console

copper sentinel
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cold reboot? like unplugging and plugging it back in?

grave lynx
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Basically

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Power cycle basically

copper sentinel
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okay i can try that really quick. i will get back to you. sorry i shouldve done that before. i tried a lot of other stuff but not that

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it still didnt work

lofty solar
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You should make sure nothing on your network is blocking access to Xbox 360 services. They are a different set than Xbox One/Series X|S services.

copper sentinel
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hi. i am still having this problem

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things i have tried
-resetting xbox entirely
-changing microsoft password just in case
-uninstalling the game and reinstalling
-resetting xbox 360 storage cache
-unplugging and replugging the xbox in

idk what else to do anymore i think i might give up soon lol

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i dont think my network wld be the problem , even if it is idk if i can do anything about it its my apartments wifi

lofty solar
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If none of those things worked, it's almost certainly your network.

worn flame