#Home screen grey, guide won't launch

1 messages · Page 1 of 1 (latest)

muted prairie
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Hello, my Xbox was fine until one day after manually changing my Mac address, I restarted it and got the error for my guide not working.

First I see the boot up screen which plays and lasts longer than usual and then it's a grey screen. I know it isn't an issue with HDMI or power because I can still see the time when my console dims.

Pressing the home button gives me the error "Try Launching again Shortly" with the subheading "If Guide still won't launch, reinstalling it should fix the problem 0x80073d0f"

Many solutions online ask you to reset the Xbox but I can't even do that since my guide isn't working, I have tried power cycling it already. Any help is appreciated

atomic hazelBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

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  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

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narrow mason
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there's a troubleshooting menu

muted prairie
narrow mason
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no prob

muted prairie
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So what'd I hold?

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I'm series s

narrow mason
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oh

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uh i guess try just the pair button

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like hold the sync and power buttons

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you should hear 2 startup chimes, let go on the second one

muted prairie
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So the first button I hold down is sync and then the power button right? So the first chime I hear is to turn it on

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But there's nothing else afterwards

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I only hear a single chime after a couple seconds to turn it off

narrow mason
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been a minute since i've done that

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i just looked it up

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make sure your xbox is like fully turned off, then hold the sync button and press the power button once

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see if that works

muted prairie
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I've been trying it 😭

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Nothing at all, not even a second chime