#Trouble Installing Game

1 messages · Page 1 of 1 (latest)

sacred smelt
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Okay so I've been trying to download and play Black Ops 3 for a while now. My Xbox is a used one, but it seems fine, I don't think physically there's any issues with it.
At first I tried getting Bo3 with a physical disc- I was dumb and got it at a GameStop for a suspiciously cheap price. Imagine my surprise when the disc turned out to be faulty.
Anyway. So I give up on that and buy the game digitally onto the Xbox from the online store. I buy it successfully and I go to install the game, which says "installation stopped". I click on it to continue the installation and it says "to complete installation, insert the disc again."
I'm very confused. I was under the impression that since I downloaded it digitally, it would not need a disc to be installed. So that's what I'm having trouble with. I'm very new to Xbox stuff so I apologize if I'm coming off as dense lol.

lyric grailBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

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shut arch
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Use the Xbox app to queue the install, that would bypass a disc that is scratched on some data parts (but still shows up) and also bypass your issue with it asking for disc to install digital copy

sacred smelt
shut arch
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Go onto the play store or app store (whatever phone you have) and then search Xbox, download that app and connect the console via the Xbox account

sacred smelt
shut arch
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You sign in in the app

sacred smelt
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Ah I see. My apologies.

sacred smelt
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@shut arch Sorry for the ping. I'm trying to set it up- it says on my phone to insert the code on my TV, but I don't see anything on my TV screen

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Oh nevermind hold up

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@shut arch My games are not showing up

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@shut arch Okay so this isn't on the app, but I went on my console and pressed "resume all", which seemed to continue the installation, but it didn't make any progress. Then after a minute or so it just stopped again?

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Can I bypass this via the app?

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On my phone I pressed "download to console" and pressed my Xbox that I linked. Now it's just saying "waiting for Xbox" but nothing is really happening.
If it's of note, I don't really have all that great of internet, so stuff may probably just take a while

shut arch
sacred smelt
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AH....YEAH THAT WOULD MAKE SENSE. My apologies lol

sacred smelt
shut arch