#Xbox One S 4k issue

1 messages · Page 1 of 1 (latest)

haughty plinth
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Hey guys, I try to apply the 4K UHD to my Xbox one s and when I apply this resolution I see a signal lost from my tv and after that Something went wrong notification from Xbox. I use an ultra high speed HDMI connected to my 2.1 HDMI port. I have applied the best setting for my HDMI port through my tv settings in order to support 4k. At 4k details everything is checked with a green check mark. My tv: Sony LED KD55X75WL. Please help out, thank you!

torn nacelleBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

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tepid willow
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Xbox 1s does not have a hdmi 2.1 port. Only series consoles have a hdmi 2.1 port

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4k is only for movies and such on 1s not games

haughty plinth