#Xbox Back Compatibility Issue

1 messages · Page 1 of 1 (latest)

exotic ibex
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Does “Getting your Xbox 360 info...” for like a few minutes then I go to download/Sign into my account on the Xbox 360
Game does “Checking network status” which is perfectly fine on everything except these Xbox 360 games then does “Can't connect to Xbox Live. Select Test Connection to troubleshoot your connection.
For more info, go to www.xbox.com/support.” And I have literally tried everything what is wrong with my Xbox Series S???

distant warrenBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

opal vapor
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Do you have an XBOX 360 to test if you can sign in there?

exotic ibex
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I don’t own a Xbox 360 if you’re asking