#I think I softlocked my Xbox

1 messages · Page 1 of 1 (latest)

sleek burrow
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So, I haven’t used my Xbox in a bit, so I was updating it. Then while I was updating it, I was moving my WiFi into my room so the update stopped. Now, that isn’t the problem. The problem is that my controller is not connecting to the Xbox. I used it for other things like my phone and laptop but now it will not connect so I’m stuck on the “There was a problem with the update” screen, and nothing I can do. I’m setting the tags as both Xbox types because I’m not sure which one it is.

hazy pikeBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

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Additionally, no one here can assist with Enforcement actions of any sort.

sleek burrow
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The only thing I found in this thread was a soft lock using WiFi not updates. Do you need my Source OS or Target OS?

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I know I have another controller but I have no idea where it is.

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Well I restarted it with working WiFi and now I have a Who’s Playing Today screen, still softlocked though.

zealous hazel
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Use a usb cable to plug your controller in to your xbox

sleek burrow
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What type of USB?

zealous hazel
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whatever one fits your controller.
You selected multiple console type tags so i dont' know what you have. you might need mini usb or you might need usb c

sleek burrow
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K! I don’t know either lol

long escarp
sleek burrow
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I connected it, but it doesn’t seem to work.

sleek burrow
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When plugged in, it made a vibrating noise but I still can’t control it.

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Nvm I got it my pressing random buttons!

long escarp