#I need help (time sensitive)

1 messages · Page 1 of 1 (latest)

radiant basin
#

(A little context: I got pc gamepass through discord nitro and its the main cause of my confusion) So I bought Need for Speed Heat deluxe edition and Unbound palace edition off of the microsoft store on my browser. But since I have pc gamepass, I don't actually know if I own them on my pc or my xbox, help?? If they're on my xbox, I'll also need help refunding the purchases.

crude prairieBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

radiant basin
#

I need help (time sensitive)

ebon prawn
#

Can't you just check on your XBox to see if you own it on your XBox?

radiant basin
#

They're both on my xbox but I can only download and play Heat

#

For Unbound it says I have to join Ultimate for "Cloud gaming" but I don't know what that is or what it means

ebon prawn
#

I think Heat is a Play Anywhere title, so you can play it on PC and XBox.

You don't own Unbound on XBox if you can't play it on your XBox.

sacred marten
#

Not true. Its not play anywhere. Only playable on consoles. So only available on xbox. Plus pc game pass has ea play which allows u to download and play nfs heat on ea app for free not xbox app on pc

#

U should refund it if u want to play it on pc only

#

On browser go to ur order history and there should be something to refund nfs heat only if u brought it less than 14 days ago and played less than 2 hours

#

Ea games are normally not play anywhere