#Xbox gamepass code not working

1 messages · Page 1 of 1 (latest)

graceful atlas
#

For some reason, when I redeem this code, it just says this error message for no reason. I tried redeeming it in the Xbox app but it said the same exact thing. It says “Check instructions that came with your code. You might need to redeem it on a different web page or device, or you may be ineligible to redeem this code.”

fringe finchBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

tacit heart
#

that's because your trying to redeem a trail code for new members or your in a region that doesn't support the offer,

graceful atlas
#

and the codes are usually 3 month to 1 month codes

tacit heart
#

if its a trail code they got for free then its for new members

graceful atlas
#

It isn''t a trial code, but maybe the reason why it does not work because i cancelled the subscription 1 day before it ended and i have to remove it but i cant find a way

red raft
#

new subscribers means i never had game pass before not i dont have game pass rn