#my xbox won’t connect to my wifi

1 messages · Page 1 of 1 (latest)

calm pelican
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what the title says

stuck ingotBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

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lone lodge
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what happens when you try to connect it?
Does your console see your wireless network?

calm pelican
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it’s the only wifi name and password that are correct which makes no sense since the old router is gone

lone lodge
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what does that mean?

calm pelican
# lone lodge what does that mean?

the wifi router that i used to have has a different name and password than my new wifi router but the wifi i connected to is the old router

lone lodge
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have you changed ISP?

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if you changed your router then your network should be named the same unless you changed it or your ISP for some reason.

sick horizon
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What on earth are you talking about? A new router means a new SSID

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The WiFi name and password is usually on a sticker at the bottom of the router

calm pelican
hasty fog
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Are you saying that the SSID is the same but since the WPA key is different it's not connecting?