#i need help

1 messages · Page 1 of 1 (latest)

fiery sluice
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I want to enter my gift card but there is a problem telling me
Check the instructions that came with your code. You may need to redeem it on a different web page or device, or you may not be eligible to redeem this code.

hollow glenBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

wise wasp
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Is it a Game Pass code?

fiery sluice
wise wasp
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That means you've either had Game Pass before or you're not in a supported region. Trial codes are for new subscribers only.

wise wasp
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Which part exactly?

wise wasp
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You have a trial code. Trial codes are for new subscribers only and those who live in supported regions.

That error means that you are either not a new subscriber, or you don't live in a supported region.

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If you need it simplifying more - you can't use it.

wise wasp
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You have a trial code.

fiery sluice
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I tried the code on another account and it worked

wise wasp
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And that violates terms of service.

fiery sluice
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Also, I did not activate the gift code, but rather I gave another lead account and he activated his credit card for me

wise wasp
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Trial codes are for new subscribers only. Using it on a different account to get around that restriction is considered fraud.

fiery sluice
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P9RHM-3CHJ4-YPPDP-9FGKM-6JJFZ

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This is the card code

wise wasp
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ok?

fiery sluice
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Does this mean that I cannot activate another card code in the same account?

wise wasp
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Not a trial code, no.

fiery sluice
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ohh