#PC application not opening after clean Windows 11 reinstall

1 messages · Page 1 of 1 (latest)

hollow dragon
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i made a clean install of windows 11, through media creation tool, which means it is like out-of-the-box new with a clean hard disk. Now, I installed Xbox app for signing in and downloading the games, but the app is just stuck on the symbol for a minute or two and then it closes by itself. I have tried reinstalling the app, but it didn't work. Is there any solution to this? It used to work fine before the OS reset.

coral ibexBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

scarlet dew
hollow dragon
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i did the clean install just yesterday and installing the xbox app is one of the first things that i did, but i ran into this problem

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i will reinstall again and try

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please keep this thread open, i will let know if it worked. It wont take long

scarlet dew
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I'll send the link for the steps

hollow dragon
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ok

scarlet dew
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That has a video of the process. Make sure to choose your system's display language when you download the ISO file. That is if you want to keep your files and apps.

scarlet dew
hollow dragon
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oh alright

hollow dragon
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ok its working now. But i didnt run the upgrade. I just wanted to try a few more things. I uninstalled the xbox app and then downloaded from the store this time. After installing, i clicked on "get updates" in the store library, and it downloaded some "microsoft runtime 2012" or similar apps. I tried opening the xbox app after then, and voila!

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i have one more question

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oh well i cannot attach images

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it shows that the server is down

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whats with this? How much time does it usually take to resolve?

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im kind of a newbie in these things