On September 6th, 2023, at 3:24 PM, when I returned home from school, I tried to play Minecraft on my PC but found out that my account had been suspended or banned. When I checked on Xbox Enforcements, it stated that I was banned for violating the Terms Of Service (TOS). However, there were no details available about the violation. I contacted the support team and they initially denied that I was banned, but when I provided proof, they stopped responding. After calling them, they informed me that I needed to buy a new PC to play again, without any explanation for the ban. Unfortunately, I do not find the need for a new PC at the moment and will have to wait for at least 2-3 years so it won't be a waste of a brand new PC.
#Xbox wont give me any information on why i was permanently banned.
violet ore
hearty jacinthBOT
Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.
If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.
In order for members of the community to provide adequate support, make sure you have provided answers to the following:
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Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).
- What troubleshooting have you tried?
Please list everything you have attempted.
- Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?
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If you do not provide answers to all of these questions, you are not likely to receive a response.
Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.
If you need immediate support, please contact Xbox Support.
Additionally, no one here can assist with Enforcement actions of any sort.
violet ore
On September 6th, 2023, at 3:24 PM, when I returned home from school, I tried to...
All I want at this point is proof that I wasn't banned wrongfully.
solid grove
Try contacting support again is all you can probably do
sturdy bay
Support can’t help