#Someone changed my account email and deleted the old email, how do I get the account back

1 messages · Page 1 of 1 (latest)

vague ether
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So about a year ago almost some kid got into my account and changed everything and then deleted my original email, I’ve tried so many ways to get it back, but could figure it out.
If anyone might or knows away to possibly get the account back please help me get it back.

coral hatchBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

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spark hinge
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Change the account email

vague ether
spark hinge
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🤦‍♂️

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First of all do you have access to the xbox/microsoft account

vague ether
spark hinge
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So did they delete the microsoft account or did they change the name

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Cause if they deleted it theres no getting it back

If they changed it there might be a slim chance of prooving ownership to microsoft

vague ether
spark hinge
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Did you perhaps use the same password for both?

vague ether
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no

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im talking to one of the support workers right now

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i might get it back

spark hinge
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Okay so I dont really know how microsoft support deals with this or even if they do, but baseline would be is you would need to prove ownership before that happened, so gather photos, anything really and then just present it as proof

vague ether
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i have my xbox one with the account on it and it says the og email on it still

runic falcon
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You need to follow the instructions provided.
No one here can assist with this,

spark hinge
runic falcon
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The longer you delay in following the instructions the lower likelihood of success

vague ether
spark hinge
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Its basically a shell if you think about it, and you cant break it without the password to update the info

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If thats a good definition