#Series S not Supporting 1440p 120hz

1 messages · Page 1 of 1 (latest)

boreal cliff
#

Hi everyone!!
I hope everyone is doing well. I bought a monitor that supports 1440p 170hz. When i enable 120hz 1440p on my xbox it sets the resolution down to 1080p. Does anyone know how i can fix this?

Thank you so much

devout orchidBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

mossy hazel
mossy hazel
#

Hmm idk

#

I’m sure someone will know maybe @mental pecan

boreal cliff
#

My ps5 is able to do it

#

But idk why my series s

#

@mossy hazel

#

Which doesnt make sense to me

mossy hazel
#

Yeah, it’s gotta be a video setting somewhere

boreal cliff
#

I thought it was monitor

#

But it seems not

boreal cliff
#

@mossy hazel

#

My brothers monitor has similar specs

#

And the series s does 1440p 120hz

#

But mine it doesn’t

mossy hazel
#

Sorry for the bad spelling I’m using dictation on my phone

boreal cliff
#

Wdym?

mossy hazel
#

There’s an option somewhere in the video settings of the Xbox to enable 120 Hz I believe it’s in the video settings somewhere

mossy hazel
#

U have this on auto?

mossy hazel
mental pecan
mossy hazel
#

To be fair, it wasn’t 2 AM in the morning for me

#

It was almost 7 PM here

#

lol

mental pecan
#

@boreal cliff it's an incompatibility issue between vesa display timings and the Xbox output. 1440p120 is considered non standard by the monitor. In the manual it does state it's compatible but this would be with a PC. The Xbox reads the supported modes from the EDID at the monitor and then let's you select what mode you want. This is probably by design to make the experience smoother/ easier for users. You could try forcing the setting on the Xbox but I suspect you'll get no picture if you do (if that happens, just wait 30 seconds and it should revert, if not, there's a way to reset display settings without a video signal).

So in short, you're probably stuck with these 2 resolutions and refresh rates until you change the monitor. But please don't ask which one you'll need, you'll have to do your own research.

boreal cliff
#

Thanks for the help

mental pecan
#

Up to you tbh, depends if you're happy with it I guess

boreal cliff
#

Lik everything looks more gray

#

Do u know what could cause that?

deep orchid
#

Look up “how to calibrate monitor” and “how to calibrate hdr ps5”