#Controller issue with Samsung TV
1 messages · Page 1 of 1 (latest)
Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.
If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.
In order for members of the community to provide adequate support, make sure you have provided answers to the following:
- What is your issue?
Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).
- What troubleshooting have you tried?
Please list everything you have attempted.
- Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?
If so, what results have you seen and tried?
If you do not provide answers to all of these questions, you are not likely to receive a response.
Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.
If you need immediate support, please contact Xbox Support.
Additionally, no one here can assist with Enforcement actions of any sort.
When I try to run a game the tv says the controller might not be auto configured.
And when I click switch sources the controller does not work.
Iv tried everything
what game are you trying to play does it happen in all games?
Does the controller work on the home screen or can you try the controller on a other device?
What do you mean by I click switch sources the controller does not work?
what is i tried everything?
Yes. I only have one device, once I select switch sources nothing works
I tried reconnecting controller, getting a new controller.
None work
what are you using to chat here on discord you have a mobile phone?
Mobile
so that is an other device you can try connecting your controller to your phones bluetooth to test the controller
Yes
The phone works via Bluetooth
But I don’t have Xbox on my phone so I can only play asphalt
It seems I can’t send media in this channel
Or at all
you can upload the screenshot to a sharing site and then share it here like imgar or one drive
ah okay so your trying to conect your controller to a Samsung TV not an xbox console you didnt clearly say that
Oh I’m sry yes
When I switch sources to Xbox I no longer can use any device to do or select anything
so its saying you may need to disconnect the controller from your TV or other device? then switch sources and reconnect your controller. Thats how i read that.
did you discount the controller 1st
To elaborate, when I click on switch sources it loads up the game in the disk and tells me to press a when I can.not do anything
Yes
then i no idea you likely need to reach out to samsung support or look online on there support site maybe? I have a samasung tv but i never tried it with the controller maybe your model isnt supported? I not sure
Ok