I have a problem surrounding the Gamertag change feature. I changed my Gamertag, which actually worked, but my old Gamertag shows above my old one on the Profile page. Could this be changed to remove the old Gamertag?
#Xbox Gamertag Won't Fully Change
wicked elm
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sturdy drift
It can take a couple of days ofr the change to go through all the way
wicked elm
Okay, I'll wait a few days but if it doesn't change then I'll update this
prisma gazelle
Did you change your gamertag on an Xbox 360 at any point in the last few years?
wicked elm
Did you change your gamertag on an Xbox 360 at any point in the last few years?
I did maybe 7-ish years ago in 360
This is what it looks like, on the Mobile App. My new gamertag is on the bottom, while the old one is above it.
prisma gazelle
This is what it looks like, on the Mobile App. My new gamertag is on the bottom,...
Where did you change your gamertag at this time?
wicked elm
Where did you change your gamertag at this time?
The Series X, is where I changed my gamertag to "TheSonicBW"
prisma gazelle
The Series X, is where I changed my gamertag to "TheSonicBW"
And where within the console, was it in the store, in settings, inside a back compat game, etc?
wicked elm
And where within the console, was it in the store, in settings, inside a back co...
I think I went to my profile, then to personalization, then clicked on my gamertag and changed it from there
I also changed the Classic Gamertag to my new one
prisma gazelle
I also changed the Classic Gamertag to my new one
Ok, you'll need to contact support then and see if they can help fix it. At some point your account separated the 2 gamertags and only support can fix that up
wicked elm
Ok, you'll need to contact support then and see if they can help fix it. At some...
Okay I'll try calling them later
When the call volumes are lower
wicked elm
I contacted Xbox Support and they said that they would work on it soon