#cant connect to Xbox Live on 360 games on Xbox One

1 messages · Page 1 of 1 (latest)

slim phoenix
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Does anyone know how to fix Xbox one not connecting to xbox live on 360 games?
(For context, earlier today I tried to connect to world at war multiplayer, however it wouldn't connect. This was odd as it was able to connect to black ops 1&2. So I tried downloading profile and that got a credentials fail. So big deal no WaW MP... Here's the bull crap part, now I can't connect to Xbox live on 360 games, AT ALL)

red gyroBOT
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fleet python
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Have you gone into your Storage settings on the Xbox One settings menu and cleared 360 storage from there?

slim phoenix
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Yep

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Twice

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Both times failed

fleet python
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You mean failed to connect after clearing the 360 storage?

slim phoenix
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Yes

fleet python
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Ok, so I'm trying with Black Ops 2 right now and I'm also seeing connection lost (it signed me in when the game first launched and said I had a friend online, but then showed me "Connect to live" in the 360 guide once I got to the BO2 main menu)

slim phoenix
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Okay so it's a universal problem rn? As in the servers for Xbox live are probably just down

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For 360 I mean

untold kraken
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Yeah same issue with me doesn’t connect with BO2

clear basalt
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I’ve heard from friends the past days that the 360 servers have been quite unstable (more than usual) brute forcing has not worked

untold kraken
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The network test on 360 is also broken atm so seems like there are some issues

fleet python
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It may be something specific with the Black Ops 2 back compat title too

slim phoenix
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Try bo1, that's the game ive been testing

fleet python
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I can load up Brutal Legend and it shows me as online in that

clear basalt
fleet python
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I don't have BO1 digitally and I can be bothered to go find my disc

untold kraken
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It’s on a few COD games, WAW doesn’t sign in either

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But cod 3 does

slim phoenix
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The thing is right, WaW wasnt working today or yesterday but BO1 was working for a while

fleet python
untold kraken
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Just tested BO1 and yeah that doesn’t sign in either

clear basalt
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It could also just be possible there is something with BO2 at the same time as the 360 servers are being 360 servers, giving a kinda flaky experience with connection

slim phoenix
fleet python
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Not working for me in AC4: Black Flag either

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ok, I'll go poke a few people

clear basalt
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Do so, hopefully some magic can be done until the next time some error comes up for everyone on 360 😅.

slim phoenix
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Oh boy the amount of emails my dad is gonna get ;w; (my account is on his email... Under my mom's name... It's all wibbly wobbly timey wimey)

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I wonder before I go do you any of you recognize the name LordNfamas0129

untold kraken
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The other issue I had last week was I needed to turn on/off my gamepass recurring billing to be able to sign in again. That might be what you have as well

fleet python
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No, and why would your dad get a bunch of emails?

slim phoenix
clear basalt
spark imp
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Somewhat related but not exactly the same issue, but I've been having more issues than normal with staying connected on 360 titles within the last few months as well.

fleet python
untold kraken
clear basalt
slim phoenix
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Well, bai everyone I must go

clear basalt
untold kraken
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I think the network test on 360 is completely down, it will say failed at the internet step no matter what. A lot of people posting about it in Reddit atm. Not sure if its been like that for a while but I noticed it a few days ago

untold kraken
slim phoenix
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Is the problem even sorted out yet

fleet python
untold kraken
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Noticed today BO1 was working again but not all games.

slim phoenix
shy verge
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Ok so it’s not just me having this issue. I tried on bo1 and bo2 and same thing as you all.

wet sun
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Doing this on every game I play that involves multiplayer

quaint mason
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Still happening on CoD MW2 and WaW via back compat mode. Works fine on my 360. Lots of folks over at r/Xbox360 been complaining for days about connection issues to live, haven't been able to play. Can we get a status update on the page? 360 been throwing lots of errors lately on the store, games, download history, etc.

native dome
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I'm having the exact same problem, the support team just made it worse to the point where all the 360 games cant connect to xbox live.

untold kraken
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Seems even worse for me today, can’t even access my download history without constant errors

clear basalt
untold kraken
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Yeah but has been worse than usual. Can’t even scroll to the bottom on my download list without errors today

slim phoenix
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Yep can confirm, problem still here

reef spear
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Can I get a message when I y’all find a solution

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Cause it’s happening to me and a lot friends

wet sun
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Problem still there?

reef spear
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Yep

jaunty mantle
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also having the issue on splinter cell conviction.

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hopefully it's fixed before the servers close 😦

reef spear
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The only reason yeah fr I’ll sell my Xbox

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Only reason why I got it

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Was for old gen cods and new

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Other reasons two but main reasons

fleet python
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It's being investigated, I'm continuing to push on the proper teams

jaunty mantle
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@fleet python out of curiosity is there a state of the investigation? i.e they're not sure what the issue is / found it and attempting fixes / etc

fleet python
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Nothing I can share, no.

jaunty mantle
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Cool, appreciate it either way

fleet python
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Believe me when I say I'm just as frustrated about it being broken as you all 🙂

jaunty mantle
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I don't mind it being temporarily down just hoping it's not indicative of a degradation of that service

fleet python
jaunty mantle
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hell yeah! everyone won't think they're going crazy now

shy verge
jaunty mantle
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same man

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I'm a big trophy hunter on playstation and was thinking of getting into it on xbox and thought 'man if it's like this why bother'

slim phoenix
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Atleast solo games still work

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...mostly

untold kraken
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Seems a bit hit or miss for me, some of them don’t connect so can’t even access the cloud saves to play

reef spear
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This sucks fr

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Dose this work?

fleet python
reef spear
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Damn

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Trying to not be annoying but if you could give like a estimate how long do think this could take like 3 weeks or more

fleet python
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I have no idea

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It's an unplanned outage, it entirely depends on how long it takes to identify the issue and then how long once the issue is identified, it takes to remediate it.

reef spear
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Ok

wet sun
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I just want to play mob of the dead with my friends

viscid storm
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Anyone here who can help with Can't connect to Xbox Live. Select Test Connection to troubleshoot your connection.
For more info, go to www.xbox.com/support. Issue I’ve been having with for a month

valid furnace
viscid storm
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I will do what you say 👍

jaunty mantle
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Anyone know of any updates on this? It's been over a week since they've been notified.

untold kraken
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Status is still the same so they are still working on it I assume

reef spear
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This is my luck

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Lol

viscid storm
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Wonder how long this will take

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When did it start getting maintenance?

jaunty mantle
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who knows

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really kills my faith in being able to fully experience BC stuff in the future though

valid furnace
jaunty mantle
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where? I just see the current timestamp with 'we're working on it' which is just an automatically updated thing to the current time and been that way since the notice went live

viscid storm
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Sorry for the ping

valid furnace
viscid storm
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Yeah I saw that

viscid storm
jaunty mantle
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That doesn't say how long it will take which is why I said 'who knows'

valid furnace
valid furnace
odd finch
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It should be fixed now for most people it started working a few mins ago

valid furnace
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I don't think you can say that

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It might be working for you, but the status page still lists an outage

fleet python
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I just logged in to work and checked the investigation discussion thread, it should be clearing up for everyone here shortly it looks like. The issue was finally identified and the deployment started over an hour ago 🙂

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@slim phoenix @untold kraken @reef spear @wet sun @shy verge @viscid storm @native dome @quaint mason Since you all joined this support thread, letting you know the 360 / back compat problem with not being able to sign into Live with some games should either be resolved now or shortly for you all (service deployment began about 90 minutes ago).

shy verge
fleet python
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np 🙂

wet sun
viscid storm
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Hopefully it works

slim phoenix
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Just had to, sorry ^^'

viscid storm
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Is it suppose to fill in the loading bar for the “Getting your Xbox 360 info”

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I still can’t connect to Xbox Live

clear basalt
reef spear
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Thank y’all for being so helpful

viscid storm
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Still doesn’t work still says Can’t Connect to Xbox Live

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Smh

fleet python
viscid storm
fleet python
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Does it give you an error code at all? Does it successfully download your profile after clearing 360 storage?

viscid storm
fleet python
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So when you launch a back compat title, it just gives you the can't connect to Xbox Live error immediately?

viscid storm
fleet python
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Are you manually trying to download your profile in the back compat title?

viscid storm
viscid storm
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The loading bar for checking for my Xbox 360/Xbox Series S account profile doesn’t load

fleet python
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Do you have an Xbox 360 console as well, or just the Series S?

viscid storm
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Only the Series S

fleet python
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Do you have any other accounts (or could you make another account to test with) and see if it has the same issue?

viscid storm
fleet python
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Ok, you appear to be hitting a different issue then what everyone else was hitting then. Something on your network may be blocking some of the servers.

untold kraken
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I’ve not tested extensively but seems to be more stable now and less store errors. I can now actually scroll to the bottom of my download history on 360 which didn’t work before.