#Persistent Xbox Network Storage Issue Related To The Voice Capture Reporting Feature

1 messages · Page 1 of 1 (latest)

hidden hound
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Hello,

My Xbox network storage has been perpetually near full despite having zero visible game clips or screenshots currently uploaded to the service. When I access the Capture app on Xbox, the upper-right corner of the UI displays that I have used 99% of my total Xbox network storage capacity. The traditional solution to this issue, if no unusual conditions existed, would be to clear unnecessary game captures to free up storage space - but that's the problem... I have nothing to delete.

This issue has rendered me unable to upload any game captures to the Xbox network and also unable to use the in-game voice reporting feature, as uploading those voice clips takes up that server space.

My Xbox network storage is being filled up by many, many voice capture reports that I have forwarded to Xbox Safety well over 90 days ago, and I cannot see these clips nor delete them to clear up my storage space on the Xbox network. These reported voice captures remain perpetually taking up space on my Xbox network storage far after the date of those reports being decided by Xbox Safety as actionable/unactionable. In case the information that follows might be useful, I have filed both actionable and unactionable voice capture reports.

Through the months that I have dealt with this issue which started in September, I have periodically forwarded details through the 'Report a Problem' feature but no resolution has come as of now, which is precisely why I'm mentioning the issue here. I have attempted troubleshooting by looking extensively through internet forums such as Reddit, applicable links in the Self Help portal in the official community support channel, and through relevant articles on the Xbox Support website; but I have not seen this particular issue pop up anywhere, hence this issue seems unique and hindering enough to warrant this post. This issue occurs server-side, so it persists regardless of which console I log in with or firmware version I use.

To the extent that members are able to provide support, thank you in advance.

chrome steepleBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

lost dust
hidden hound
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The problem I see with that option is that a factory reset won’t clear my cloud storage of game captures. The data that needs to be deleted is stored on the Xbox cloud servers, not on any particular console. I could be wrong though. I’m thinking this might be an issue I’ll need to pursue further with Xbox Support to see if I can contact staff that have access to that cloud data and can purge since I can’t do it manually

wanton zenith
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Thanks for this report - you're not the first one to do so. I'll have someone look into it.

hidden hound
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I'm a bit late here, but the issue was fixed as of January 15th - my Xbox network storage usage was accurately reset to 0% and I haven't had any further issues to date. Thank you to the Xbox team for responding and handling the issue :)