#trouble buying jn game items

1 messages · Page 1 of 1 (latest)

untold osprey
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When i try to it gives me the error message “you cannot buy or download because of how your account is set up” it says to go into privacy and online safety but i dont see any options that will change this

orchid waveBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

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trail trail
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there is a buying section in privacy settings i would say thats where you need to look

untold osprey
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I cannot find the buying section is it in the main list of options for privacy and online safety

trail trail
untold osprey
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I have custom account settings would it need to be adult? I bought something only two days ago so in not sure whats changed

trail trail
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depends what setttings you want custom is fine but something is blocking your purachses so As advised check you purachse privacy settings

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the screen gives you infomation on what each means and what they allow

untold osprey
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I really have no clue, ive gone account>privacy and online safety but i cannot find any purchase options, the only one is buy and download options but that only changes ask before buying

trail trail
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click onxbox privacy then select view and customise

untold osprey
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Is this the list in privacy and online saftey that says i can: others can: data use and sharing:

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Or am i ment to be looking somewhere else, im probably being dumb and completely missing what i need

trail trail
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this is all in privacy settings since that's what you said you needed to change.

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At this point all we can say is too read what I said and read what the screen is telling you.

untold osprey
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Thats what my xbox told me to change so i could allow buying and downloading