#Issues refunding a Xbox Gift.

1 messages · Page 1 of 1 (latest)

dry tundraBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

ebon loom
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Live support.

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If the issue you are submitting isn’t working to reach the live support, go ahead and put something similar. Xbox has a great support staff that help a whole lot, just explain the issue and since no one has claimed the code it should be fine

lethal rivet
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Support will not help with this issue

ebon loom
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They have for me.

lethal rivet
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You need to sign into your order history with the account you made the purchase on to refund. If there is no refund option on the order you can't refund

deep field
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For assistance with 'impossible' gifting situations, contact support

ebon loom
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Xbox support is one of the only support teams I can appreciate…every other team has me waiting for 2 hours