#I can't find my games on the xbox app

1 messages · Page 1 of 1 (latest)

steep moth
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A moment ago I bought several games on the Xbox page with the Christmas offer, it turns out that when I open the Xbox application I can't find any, when I go to the Xbox page it says that I have bought them but not in the app (on my pc)

true prismBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

worthy geyser
steep moth
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on the page I get purchases

worthy geyser
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what does on the page mean that didnt answer my question

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Did you buy the games in the xbox app on PC

steep moth
worthy geyser
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Make sure you brought the PC version of the game and not the xbox version,

steep moth
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Mortal Kombat XL, Need For Speed Heat and Payback

worthy geyser
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thats why you should use the app