#can't play anything

1 messages · Page 1 of 1 (latest)

fading gull
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Xbox servers aren't down, but my Xbox won't open anything

copper plumeBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

cinder lantern
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Hard reboot it maybe? Unplug it for at least 1-3min and plug back in

coarse kettle
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same

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any fix yet???

viscid cliff
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what exactly happens?
black screen?
xbox hard crash?
an error message?

coarse kettle
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it shows service/ network issue, check interent settings

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and when i check my internet settings from the settings menu on my xbox, it says xbox service issue :- purcahse and subscription. it is not a problem from my end right?

viscid cliff
coarse kettle
viscid cliff
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reboot? factory reset?

coarse kettle
viscid cliff
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then contact support

coarse kettle
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hey

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can i post an image here

viscid cliff
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no, you can use an image hosting site like imgur.com
but a screenshot of the error message you typed isn't going to change anything

coarse kettle
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it says theres an issue currently

viscid cliff
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yes, read it.

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unless they've updated the page in the 1 minute since I sent the link to that page, there is nothing relevant there

coarse kettle
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it says store and subscription, but how is that supposed to affect my games

viscid cliff
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click it. read it. it doesn't have anything to do with your issue.

coarse kettle
viscid cliff
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i'd do a factory reset

coarse kettle
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ok ill try and give updates