Unable to install any games from discs

[glass prism]

I have an old xbox 1 that I bought new and never had any trouble with in the past. It sat for probably three years without being used. Recently I plugged it back in and bought used copies of two games. I inspected the disks and there is no visible damage. However, when I try to install either it gets partway through the install then will repeatedly stop and start the
installation, never making any progress. Please help!

[harsh leaf]

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

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[glass prism]

Aditionally, I have tried restarting the xbox, clearing game cache, cleaning the disks, and just waiting. Nothing has worked.

[velvet willow]

Oo that's a though one,

I would advise you to perform an in-place upgrade. This can fix broken system files while keeping your personal files, settings, and installed apps. To do this, you need to download the Media Creation Tool from Microsoft and follow the instructions.

[glass prism]

I will look up a youtube tuitorial- thanks!

If that does not work- would you mind if I dmed you?

[velvet willow]

Sure, but if that doesn't work the problem might be from the games themselves.

[glass prism]

I just would find it weird that two seperate games I got from two seperate people would have the same exact issue

[fluid herald]

This sounds more like a PC thing than an XBOX thing?

[glass prism]

that is the conclusion I am coming to haha. Do you have any suggestions?

[fluid herald]

Not much. Try a factory reset of the console and if that doesn't work you may just have a faulty disc drive or some other problem we can't resolve in this chat.

[velvet willow]

An in-place upgrade is a process that allows you to upgrade your Xbox One system software without losing your data or reinstalling your games and apps. It is similar to a PC thing, but it requires a specific tool and steps to do it on an Xbox One.

[fluid herald]

Perhaps you know more than I do about this. Talk of the media creation tool made me think about installing or upgrading Windows.

[velvet willow]

I understand your confusion. The Media Creation Tool is indeed a Windows tool, but it can also be used to create a bootable USB drive that contains the Xbox One system software. This is useful if you want to perform an in-place upgrade or a factory reset on your Xbox One. You can think of it as a way of reinstalling the operating system on your console, just like you would do on a PC. 😊

Coming from Op, the games have no physical damage. It must be a storage issue.