#Xbox games

1 messages · Page 1 of 1 (latest)

granite sonnet
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Hello i logged into my account and all my games are gone (note that no one has been on my account no one has the password and i have a login password to) its about 5 years+ of data and i have to reinstall everything which sum i dont think i can get back

unique skiffBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

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If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

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wintry ruin
granite sonnet
granite sonnet
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On Xbox

lunar python
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Any games you own should be in my games & apps -> full library

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cloud saves will download automatically when you launch a game you've played in the past

granite sonnet
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But there fully gone

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Like Microsoft has deleted all but 3 games

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While i was asleep

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Thats like 5+ years and lots of money gone for nothing

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But i think im gonna try call Microsoft tommorow

vestal notch
# granite sonnet Oh yeah i already checked

make sure your signing in with the correct account that you purchased the games on. Your games just do not get wiped if they are not showing then your very likely not signing in with the account that brought them. You can check your purchase history by changing this page to all time account.microsoft.com/orders, If they dont show there it isn't the right account,

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also check that you dont have the console page Em gave you filtered. games & apps -> full library