#YouTube issues...

1 messages · Page 1 of 1 (latest)

sweet nebula
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To be clear, I am on Alpha Skip Ahead. I have noticed in the past few days that YouTube on Series X will get stuck on loading a video and the app will freeze as well. Very seldom can I get it to play a video, and reinstalling it does not fix the issue. In fact, just a few minutes ago, attempting to close the app crashed my console and I had to hard reset the console. No other app has this issue. Anyone else experience this?

slate arrowBOT
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