Can someone help me please.

[spring folio]

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[uncut wind]

I mean that sounds very clearly like it is physically broken. “I have to <press, jiggle, twist> a cable for it to work” means you need to try a different cable and if the other cable doesn’t work either it means you probably need to get the controller replaced.

[idle sandal]

Micro USB ports (like the ones in the Xbox One controllers) are not the most robust on any device and can be damaged if, say, impact is made on the connector during a fall while a cable is plugged in.