#Xbox Series X w/ AVR & 4K TV

1 messages · Page 1 of 1 (latest)

static elbow
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Series X:
using 4k tv + Hdmi 2.0 AVR + Xbox console.
The Xbox screen: only lists games up to 1080p @ 120 hz - for gaming.

It should display 4k @ 60 hz for gaming.

Direct connection to TV with Xbox console - up to 4k @ 60 hz for gaming is displayed.

Any ideas how to solve this?
Any trouble shooting steps or require more info, let me know.

I'm asking for a friend who has these devices.

Thanks for reading. Much appreciation for any help.

past cosmosBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

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thorn coyote
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As I said, it's not an issue with the console since the console displays 4K@60 when connecrted to the TV. Have your friend read the manual for the receiver and see what is needed to passthrough a 4K signal to the TV