#help
1 messages · Page 1 of 1 (latest)
Contact official support then. No one here is able to look at your account to see what might be wrong.
1 messages · Page 1 of 1 (latest)
The region in which your payment option was issued and your Store region need to match.
For context I get this error message when I try to buy Xbox game pass ultimate for my Xbox one through my iPhone (I bought my Xbox one used on eBay) I live in North America and payment was made in North America
Contact official support then. No one here is able to look at your account to see what might be wrong.