#Wireless headset issues (always)

1 messages · Page 1 of 1 (latest)

rotund hawk
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Multiple xboxes, multiple headsets, they all have issues. Don't tell me to disable 2.4ghz on my router. Don't tell me to turn off all devices near the Xbox. These suggestions are ridiculous.

I need a headset that doesn't have these insane issues. Can anyone help me out and fix this issue once and for all? Before you ask: I've done probably a full 48 hours of troubleshooting, I am no longer interested in fixing this or working with anyone. I just want a headset that somehow bypasses this ridiculous hardware issue.

uneven inlet
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You wrote a lot there but it's still unclear what you need help with. What "insane issues" are you experiencing? Which multiple headsets have you tried? Why do you think it's a "hardware issue"?

rotund hawk
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Headsets disconnecting randomly, crackling, etc.
Seems to be related to network load. I already spoke to tech support, they sent me multiple Xboxes to try. None of them worked. I tried multiple headsets, none worked. All have the same issue.

It seems related to network activity or wireless connections. Possible interference. But I'm not about to change basic stuff about my network that are often suggested: Disable 2.4ghz, etc. I shouldn't have to do that.

Is there another option? Is there a headset with a dongle that doesn't get interfered with? This is really just a post of desperation now because I just want a headset that works.

uneven inlet
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I'm not too familiar with the wireless headset options except of course the first party headsets use 2.4ghz (as would any device that uses the Xbox Wireless protocol). So if your network has issues with interference, those probably wouldn't be good choices. Maybe someone else here has experience with some of the dongled options?

rotund hawk
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Open to dongle suggestions.
I bought a headset with a dongle but it has the same issue. Perhaps the dongle uses the same connection I was intending to avoid.

uneven inlet
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It wouldn't surprise me if many dongles used the 2.4ghz band.

rotund hawk
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Do you know what connection the controller itself uses?

uneven inlet
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It also uses 2.4ghz, but I imagine it's using a lot less bandwidth

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Unless you're using headset through the controller jack... Curious if you've tried that just to see what the quality was.

rotund hawk
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Interesting, that explains why the one "wired" headset (that plugged into the controller directly) also had the same issue...

uneven inlet
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Got it

rotund hawk
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By the way, this is the furthest I've gotten so far in talking about this issue... so thank you. Even with the tech support I did a few months ago.

uneven inlet
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Well, I understand it would be frustrating. I just don't know how much I can help.

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BTW, it may not be as onerous as "changing your whole network" but a thing that can cause a lot of interference is if your Wi-Fi router / access point is too close to where you are playing.

rotund hawk
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You already are helping!
I bought HyperX CloudX Flight, which says here:

Gaming-grade 2.4GHz Wireless connection

Perhaps I need to try a headset that uses something else:

  • 5Ghz (do they do that?)
  • Bluetooth (is this possible)
  • A literal wire to my Xbox
rotund hawk
uneven inlet
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Yeah, it's unintuitive but being too close can definitely be an issue. That's the source of a lot of signal and it's obviously at its highest power at the source.

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15 feet feels like it's not necessarily too close though.

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The Xbox console doesn't have any bluetooth support built-in, so that's not an option. I don't know if there are 5ghz dongled headsets (but I've never looked into it).

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Have you tried using a wired headset to your controller while your controller is connected to the console by USB? Wondering if that would make any difference (as a test case).

rotund hawk
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I have not, that's a good idea.
I've gotta go head to my parents, but you've given me a few good leads. Seriously, thank you. Sorry I came in so hot.
Idk if these threads are intended to be open for longer than a few minutes but I'll continue this later today.

Thanks!

uneven inlet
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You're very welcome. Maybe someone else sees this in the meantime and has ideas!

rotund hawk
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I bought a Steelseries Arctis 9X because it boasted having "Xbox Wireless" but it's worse than my previous headset. There's definitely some bad interference

uneven inlet
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Yeah, the 9X (since it doesn’t use a dongle) is going to be subject to the same stuff as the first party wireless. The 7X does use a dongle but I’m not sure what frequency it uses.

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Oh, checking my box it uses 2.4 as well… although since it’s a different protocol, who knows if it’s subject to the same interference characteristics?

rotund hawk
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It's worse than the HyperX CloudX Flight I also have (and will be returning), and that does have a dongle.

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Dongles or not, seems anything 2.4ghz will be interfered with. I live in a house with 30 hue lights and 7 Sonos speakers. the interference will not be going away any time soon 😅

uneven inlet
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Were you able to try a wired headset to your controller while it was connected via USB? Just out of curiosity

analog lodge
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Just curious. How close is your router to your Xbox? I had to move my router to the other side of the room to reduce interference.

rotund hawk
rotund hawk
analog lodge
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I have no idea what could be interfering then. Was just sharing what worked for me.

rotund hawk
analog lodge
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Actually, have you tried running network optimization? Most routers have the feature to scan the network and auto adjust the channel.

rotund hawk
rotund hawk
rotund hawk
analog lodge
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You can try and test out the different channel to find the best level. I feel like auto should have do that, but I’m not familiar with the different brand and what auto means to them.

uneven inlet
rotund hawk