#locked account

1 messages · Page 1 of 1 (latest)

jagged ridge
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why is my account locked? because they need my phone number? what is this? why do you need phone number for game pass?

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freedom and privacy are not allow game pass then?

jagged ridge
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i worry to create new account.. and buy again ultimate ..

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i just want only to play games

formal grove
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Are you “locked” because of 2FA?

jagged ridge
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maybe

jagged ridge
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then i plasyed 1 day then next day i was banned.

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or locked

formal grove
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Seeing how you don’t know what’s wrong with the account, I recommend you contact official support.

jagged ridge
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ya.. i dont know why

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but it asked to need to add phone number. and bla bla

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why they need phone?> i dont want sharing. i just want simple to play game pass.

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We've detected some activity that violates our Microsoft Services Agreement and have locked your account.
Unlocking your account
Choose Next and we'll send a verification code to your phone. After you enter the code, you can get back into your account.```
karmic island
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So they have detected suspicious activity on your account so there for have locked it. To unlock it they text you a code this is pretty standard stuff for security of online accounts. But if your concerned contact support

jagged ridge
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they need my phone to unlock it. it isnt weird? why phone is most important?

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it is like they need to check your personal ticket.

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to see who are real you.

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how i can without phone number?

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just use gmail.com to join microsoft register?

karmic island
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as I said this is very normal your acting like you never used a website or a online service before. If your concered then contact support

jagged ridge
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i did contact support

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but nobody answer this.

jagged ridge
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they kept asking" go use phone number"

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what useless advice

jagged ridge
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but can i use gmail.com to register microsoft game pass then i wont getting locked?

jagged ridge
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or use two-step verification?

jagged ridge
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best way: to create new account and enable two-step verification via authenticator microsoft then dont i need to use phone number ?

karmic island
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you still on this just follow the steps and put in a number if you dont want to do that then dont.

kind panther
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No one here is able to bypass the account restrictions for you.

You need to follow the directions that Microsoft is sending you.

jagged ridge
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guys, thx for trying helping