#Is anyone else’s XSX dashboard take 20-30 seconds to fully load in?

1 messages · Page 1 of 1 (latest)

real sinew
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Recently, I noticed that when I log into my Xbox, it takes 20-30 seconds before I can access my friends list from the guide (it’s greyed out) or actually go down on the dashboard.

I’ve done a full reset already and it still happens. I’m connected via ethernet so it’s not a Wi-Fi issue. Is anyone else having this issue?

real bay
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Are you using the “full shutdown” / “energy saver” option?

real sinew
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Yes I am

real bay
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Okay yea I stopped using that mode because it just takes sooo long for it to reconnect to the network after booting up and while it is connecting you can’t do anything useful

nimble sand
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@real sinew, do you have any external USB drives connected to your console by any chance?

nimble sand
# real sinew Yes I do

Try unplugging them before turning on your console and see if that improves things (just as a test). Once your console is booted up and you can navigate the dashboard and such, you can plug them back in.

real sinew
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I’ll try that

real sinew
nimble sand
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But faster than with the drives connected?

real sinew
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Yeah seems a bit faster but still not what it used to be

nimble sand
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Yeah, understood. We are putting out new releases every month, and likely within one of the last few releases, there's been changes that requires networking to be online and some initial back and forth with Xbox live to be completed before you can navigate the dashboard / friends list.

You will end up on the dashboard before the networking is fully done and online. Unplugging the USB drives reduced contention for networking to come up faster (it's something I'm working with the team on seeing how we can address it better, but it's a tough problem to solve for reasons I won't get into here 🙂 )

real sinew
real sinew
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Also, just so you know, when the XSX first launched, a few months after that, my Xbox wouldn’t even connect to Xbox live at one point. The dashboard would load, and it would say connect to Xbox live, and it would just never connect. After a lot of troubleshooting, I had to ultimately add a Netgear automatic switch in between my Xbox and my modem in order for that problem to go away. It stopped happening after that but I don’t know if that was ever fixed since I still use the switch. I don’t know if that’s related but as you said, there’s some networking that definitely seems off.

nimble sand
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Yeah, removing the expansion card wasn't necessary. It's the USB hard drives that can cause slower networking start up for some people.

I'm not too familiar with the other networking issues you were hitting shortly after launch, so hard for me to say if those are related or not unfortunately, but rest assured people are working on the longer networking at boot up when having USB hard drives attached at a bare minimum 🙂

real sinew
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Thanks