Today I bought Hearts Of Iron IV, I was trying to patch the game, then I changed the settings of the game, I was going to delete it and install it again, I pressed the "uninstall the game" option and the game was completely gone from my library. I thought I could uninstall it from my computer and install it again. I looked at all the supports, I couldn't find such a topic, please help.
#Xbox Game uninstall option
broken quarry
The game is gone from my library and my money is gone. How can I buy it again? Please help me.
@inland rapids
@rotund pollen
calm patio
click on my library in the xbox app
calm patio
or you can simply just search for the game in the app and install it agaN
broken quarry
yeah
broken quarry
or you can simply just search for the game in the app and install it agaN
The game has been completely removed from my library. My aim was to delete the game and install it. I need to buy it again. What do I do?
inland rapids
<@748670382718058577>
Pinging random people won't get you help faster.
broken quarry
I don't have money to buy the game
broken quarry
Pinging random people won't get you help faster.
sorry
calm patio
Did you buy the game before? It isnt a free game or in gamepass
broken quarry
I search for the game. Buy: 113.75 Liras. It doesn't say install in any way, it just says buy.
broken quarry
Did you buy the game before? It isnt a free game or in gamepass
I bought it myself, I didn't get it for free through gamepass.
calm patio
if it as a price on the games page and not an install button your not signed in with the account that brought the game
broken quarry
if it as a price on the games page and not an install button your not signed in ...
no I'm already logged in to Xbox. I accidentally removed the game from my library and I can't get it back. I have to buy it again, but I already bought the game.
I can't get the game back I don't have money
calm patio
if it as a price on the games page and not an install button your not signed in with the account that brought the game
broken quarry
if it as a price on the games page and not an install button your not signed in ...
Dude, I was logged in and bought the game with my own account. I said to uninstall the game. The game was deleted from my library. I need to buy it back.
I already had the game, I accidentally removed it from my library.
And I can't get the game back, my account is already logged in
calm patio
i know
you said
if you sign into your account account,microsoft.com/orders does the game show there in your order history
broken quarry
if you sign into your account account,microsoft.com/orders does the game show th...
Can I get the link again?
calm patio
its right there in chat your looking at it
broken quarry
Order history is visible but there is no game in my library
I can't send photos, I will send you the order history
calm patio
okay make sure your signed into the xbox app with the same account. If so contact support
broken quarry
Yes, I logged in with the same account and I don't have that game in my Xbox library, I'm 100% sure.
My problem is not written here, I have no idea what to click on.
calm patio
just follow the steps and select the closest option billing would be a good one to choose.
broken quarry
just follow the steps and select the closest option billing would be a good one ...
I don't understand anything I have no idea if I will get the game back
There is no solution to my problem in support, when I press billing, different errors appear.
calm patio
I don't understand anything I have no idea if I will get the game back
you need to contact support no one here can check your account contact support
broken quarry
When I ask for live support automatically from the support team, it does not connect me to live support, it sends me to the solution page of Xbox. There is no e-mail tool or places where I can contact live support. There is automatic support.
@calm patioI made a refund, will it be valid?
calm patio
i no idea you need to wait and see
broken quarry
Dude, the game has officially been deleted from my library and I can get a refund. My aim was to delete the game and install it. It was removed from my library, and even though I'm on the right account, it's nonsense.
calm patio
yes and i told you want to do Rhinne also told you a hour ago to contact support. But the fact is you do not follow instructions and here we are.
mossy meadow
Do not dm me asking for help
broken quarry
I cannot contact the support team. When I want to go to live support, automatic support does not allow me to go out. When I click on the call us option, it is not available according to Turkey hours. I cannot call.
calm patio
then call them when they are open its very simple.
broken quarry
then call them when they are open its very simple.
How long does it take for refunds to be made? 72-48 hours
calm patio
i no idea the information is in the refund forum you filled out I do not work for support. No one here can answer or help you anymore simply because the steps have not worked. You need to talk to support this as been explained by 3 or 4 people now.
broken quarry
i no idea the information is in the refund forum you filled out I do not work fo...
oh dude, I just wanted to delete the game and install it, I need a refund, I removed it from my library by mistake, we'll wait and see.
@calm patio bro
It says the money was refunded but the money is not reflected in my account?
calm patio
no bro and stop tagging me
broken quarry
no bro and stop tagging me
I'm sorry
calm patio
no your not, you keep doing it and keep saying sorry.
refunds take time 3 to 10 working days
and that would have been in the email,
broken quarry
When I look at my order history on the Xbox site, the amount says: Refunded 113.75
calm patio
okay it takes 3 to 10 days
broken quarry
okay it takes 3 to 10 days
So the money will be reflected in the account within 3 to 10 days, right?
Isn't it certain?
calm patio
You know i never blocked anyone but your coming really close.
broken quarry
You know i never blocked anyone but your coming really close.
what does it mean?
Surely my money will be deposited into my account within 3 to 10 days, right?
I just want to get the answer to this question. If a refund is to be made, I will definitely close the form.