for a little bit of context, i have a xbox account since 2015, i created an outlook and play in my xbox for a few years. Here's the problem, i changed my phone number (i got my old phone stolen) and i tried to relog to my account, it's been 8 months and i still can't enter my account, i did EVERYTHING, search for old mails i have send, things that i pay in the Microsoft Store, Xbox id (just the name beacuse it doesn't show my "#"), name, EVERYTHING, i have call several times (i'm from Argentina) and they didn't answer, does someone used to have the same problem and could solve it?
#Did i lose my account?
green ruin
frosty sky
why cant you log in
green ruin
why cant you log in
cuz i don't have my old number, i remember the password
frosty sky
cuz i don't have my old number, i remember the password
you shouldnt need to know the number to sign in just the email and password
go to account.microsoft.com click sign in type in your email type your password done
karmic solar
green ruin
you shouldnt need to know the number to sign in just the email and password
it tells me this "we need to confirm if this is you"
frosty sky
okay choose i dont have these
frosty sky
yes
green ruin
and it keeps telling me that i don't have enough info
frosty sky
this is why you need to keep your account email and phone number upto date tough and use a back up email. If you cant provide enough infomation to recover the account then then you cant do much. You can contact support but thats about it.