Problem with the cloud gaming | XBOX | Page 1

ripe warren Nov 10, 2023, 9:18 AM

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I just open the xgp as per usual but idk why but i can't play on my phone and i already have the ultimate

sterile zephyrBOT Nov 10, 2023, 11:01 AM

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Please state the following clearly if you are seeking support:

What is your issue? Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).
What troubleshooting have you tried? Please list everything you have attempted.
Have you researched your issue on the internet? If so, what results have you seen and tried?
If no to 2 and/or 3, please start there.

If you do not provide answers to all of these questions, you are not likely to receive a response.

ripe warren Nov 10, 2023, 11:04 AM

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Im on mobile, i was playing on the cloud thing but when i woke up and i open the xgp my access gone

cursive pumice Nov 10, 2023, 11:05 AM

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Please answer the questions with more information.

ripe warren Nov 10, 2023, 11:08 AM

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U see when u didn't connect ur account but u still Can see games on the holder, i have this but im connected and i have the ultimate pass

cursive pumice Nov 10, 2023, 11:09 AM

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What exactly happens when you try to launch a game on cloud? Do you see any error?

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If there's an error give the full and exact text of the error.

ripe warren Nov 10, 2023, 11:10 AM

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Nothing it just says "install"

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I dont have the play button

cursive pumice Nov 10, 2023, 11:10 AM

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Which model phone? How are you connecting - browser or the app?

What have you tried so far?

ripe warren Nov 10, 2023, 11:11 AM

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On the app

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All thing u imaginated

cursive pumice Nov 10, 2023, 11:14 AM

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Tell us what you tried.

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We're not going to guess what you imagined.

ripe warren Nov 10, 2023, 11:15 AM

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Restart my phone, disconnect my account, change the connexion, desinstall the app

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And talking to the virtual agent

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Cleared the cash too

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3/ i found nothing in internet for this problem

cursive pumice Nov 10, 2023, 11:20 AM

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Okay. If someone has any suggestions or a solution they'll let you know.

ripe warren Nov 10, 2023, 11:22 AM

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Nobody have...

cursive pumice Nov 10, 2023, 11:23 AM

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So wait longer.

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That's why I said * if * someone has any suggestions/solutions.

#Problem with the cloud gaming