#Xbox Cloud Gaming Not Signing In

1 messages · Page 1 of 1 (latest)

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So I've been trying to fix this for 3 hours now. When I sign and put my information in, it takes me too the Xbox.com page, and then just automatically signs me out. I tried creating new accounts, I tired restarting the browser, and nothing has worked. I just want to play Fortnite man 😦

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I can't attach images

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@bright wagon

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@spiral quarry

spiral quarry
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Let's not mass ping people.

high badge
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bruh

lyric gyroBOT
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This is volunteer community support. There are no guarantees to how fast someone will respond, or if anyone will respond at all.

No one here has access to account information. No one here can help with self-repair.

If you want urgent support or anything account-related then you have to contact official support at https://support.xbox.com/contact-us/

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i pinged two people..

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but ok

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bright wagon
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Firstly common troubleshooting, are you

  1. are you using the same account with your xbox and your xcloud account?
    2)Your account has a valid gamepass ultimate subscription active?
    3)Xcloud is available in your country?
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bright wagon
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then no wonder why xcloud wouldn't work

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needs gamepass ultimate

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how much is that

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in canada

rich compass
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check the store

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Ok

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$1?

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Ok, I guess I gotta buy that then

bright wagon
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19$, 14 days trial for 1$

spiral quarry
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For the first 14 days, yes. Then it's gunna be like 18-20 bucks a month after, or whatever the price is in Canada.

bright wagon
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19 cad to be exact

spiral quarry
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Also, Fortnite should be available without Game Pass Ultimate, you need to access it from their website, I think.

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spiral quarry
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I am aware.

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Becuase my friends were using that today, and I tried using it

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And it kept on signing me out when I put my information in

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Which is odd.

bright wagon
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have you received any mail associated with your account?

high badge
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Yes. Only for sign up.

bright wagon
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Microsoft tends to be very much on a different spectrum when it comes to bot and login security than google for experience

spiral quarry
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Try using a different browser, one that is completely stock. Your browser could have settings preventing the page from loading. That's my only other guess.

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I just logged in fine.

high badge
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I was going google chrome

spiral quarry
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Try Firefox.

high badge
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Should I use Microsoft edge?

spiral quarry
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Or that too.

high badge
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Uhhh lemme try

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I could record what it does, but I don't have embed premission.

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And btw, I am using a PS5 controller that is connected to my laptop.

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It just did it again, it signed me out when I signed in.

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Can I DM one of you the screenshot of what it says?

spiral quarry
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You're describing it well enough that an image isn't needed, unless there's an error message you're leaving out.

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Yes I need to show you the error message

spiral quarry
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Just type it into Google.

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When I log in through microsoft on xbox.com, it brings me too the xbox.com again, and then it brings me too a different page, and it says "Hang on a moment while we sign you out."

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And then it says
Hmm... we're having trouble signing you out.
You may still be signed in to some applications. Close your browser to finish signing out.
Or, head back to www.xbox.com.

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It's so weird.

spiral quarry
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No idea at this point. Maybe contact official support if you don't wanna wait for anyone else who may have answers.

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So you can't help

spiral quarry
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That's what "I have no idea" means, yes.

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☹️

spiral quarry
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Keep in mind this isn't official support, we're all just people who play games.

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Have you had this issue before?

spiral quarry
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Nope.

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Oh.