#Bought an Xbox One X from gamestop, and whenever I update the One X it fails

1 messages · Page 1 of 1 (latest)

final pumice
#

Exact point it fails is 64% verifying the files, tried 3 times, same point of failure

orchid lava
#

take it back to gamestop and exchange it

#

or get a refund either or.

final pumice
#

I bought warranty but it is an hour drive 😭

orchid lava
#

an hour drive?

final pumice
#

Ye, I literally live in the middle of nowhere

#

Southern Illinois be crazy

orchid lava
#

did you just buy this?

final pumice
#

Yes

orchid lava
#

If you just brought it then It does not matter if you have warranty or not they sold you a console that is faulty and clearly not tested by them. They have to literally replace it or refund you.

#

personally i would not be asking how too fix it I be taking it back to gamestop and asking them why the hell they sold you a console that clearly was not tested. ( I assume you got it 2nd hand)

final pumice
#

Oh wait

#

Would factory resetting it work?

orchid lava
#

maybe and there is the offline update but as i said I would take it back they sold you a console that clearly as not been tested. If you try and fix it you could make it worse then they ciould blame you.

final pumice
#

Alr

#

I know that if I unplug for 5-10 seconds, plug it back in, hold disc+pair then press the power button it will bring up the troubleshoot menu

#

But ye i'll prob return it tommorow

orchid lava
#

you literally are legally in you rights to demand a refund or replacement if you just brought it. They should not be selling a console that clearly was not tested i be asking to talk to the manager too if it was me.

final pumice
#

If a factory reset doesn't work I will just return it