Help i cant download a game on xbox gamepass pc

[trail fractal]

i cant download the game

lies of p

[trail fractal]

i did almost everything that is listed on the site, since everything is updated, when i try to download the game it goes to a white screen for like a second and then it disappears

[vagrant pier]

On Xbox or pc

[trail fractal]

pc

[vagrant pier]

idek

[trail fractal]

im still trying today but i still cant

[oak cloud]

What is going to a white screen and then disappears?

[trail fractal]

what do you mean

[oak cloud]

I mean is it the Xbox app, your whole screen, the Microsoft store, etc? Where are you trying to click "Download" and seeing a flash of white?

[trail fractal]

Whole screen of xbox app

[oak cloud]

Can you download any other games?

[trail fractal]

only in another plats (sorry for the 2 days late im very sick so i didnt turn my pc on)

[oak cloud]

No worries, health takes first priority 🙂 (not sure what you mean by plats though, sorry)

[trail fractal]

plataforms

idk if i mean it right but like another app to download

[oak cloud]

ok, so no downloads within the Xbox app work then.

[trail fractal]

yes

[oak cloud]

Have you tried using this yet? https://support.xbox.com/en-US/help/games-apps/troubleshooting/gaming-services-repair-tool

[trail fractal]

i just realized when i join the app i am not even on my account, and when i try to enter the account it fails, even when i try to play a game i already have