#so I just redeemed gift card and i don’t know why I can’t spend it it’s been 2 hours now 😭😭

1 messages · Page 1 of 1 (latest)

alpine pivot
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Anyone ? 😭😭

limpid magnetBOT
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Please state the following clearly if you are seeking support:

  1. What is your issue? Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).
  2. What troubleshooting have you tried? Please list everything you have attempted.
  3. Have you researched your issue on the internet? If so, what results have you seen and tried?
  4. If no to 2 and/or 3, please start there.

If you do not provide answers to all of these questions, you are not likely to receive a response.

cloud parcel
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for account / payment issues you'll need to contact official support.

alpine pivot
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No

cloud parcel
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ok

alpine pivot
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Like

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I redeemed it it was successfully redeemed but it’s still in my balance but when I tried to buy something it doesn’t work..

cloud parcel
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my statement stands

solemn pewter
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is it in ur regional currency

pulsar sphinx
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please explain your issue what does i try to buy something but it doesnt work even mean

alpine pivot
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My acc is from USA but I’m in uae

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I redeemed USA gift card

pulsar sphinx
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okay thats the issue this will not work.

alpine pivot
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like I redeemed code it was successfuly redeemed and it’s in my balance rn but when I tried to purchase it only it says PayPal icon and redeem gift card icon

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How then 😭???

cloud parcel
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oh lord you bought a card in a currency that doesn't exist where you live?
yea, Raider's totally correct

pulsar sphinx
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yes because you brought a code from an other region you need to buy a UAE gift card

alpine pivot
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😭😭

cloud parcel
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you can't merge different currencies. Xbox isn't a fully fledged banking platform, there is no currency conversion services

alpine pivot
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Yk I was ps4 user and I just purchased Xbox like 2 days ago 😭😭

pulsar sphinx
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US gift card- Workes in the US
UAE gift card workes in UAE
Very simple

alpine pivot
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I just knew

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Bc I didn’t play Xbox like in my life till 20 oct I was ps user

quiet swan
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why would u buy a American gift card, when ur in the UAE

simple latch
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@alpine pivot

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Yo so uh go to xbox store website and login there, or on the web on pc etc, then go to the item u wish to purchase, go through the safety warnings etc and then press the use giftcard balance option

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And then done, you can redeem

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Worked for me previously

simple latch