i redeemed a gift card on the Microsoft page and I can’t use it on my Xbox plis help

[cunning arrow]

Plis help I need it

[unkempt geode]

its in your microsoft acct.

I believe

[cunning arrow]

I can’t buy nothing

I need it

@unkempt geode

[unkempt geode]

Uhh

So when you try and buy something does it say "mircosoft acct."

[cunning arrow]

Im trying to buy it on my Xbox

And it says add payment

[unkempt geode]

did you redem though points?

[cunning arrow]

No

Gift card

10$ gift card

Im crying rn idk what to do

[unkempt geode]

Okay look at the back of the card\

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Ok?

[unkempt geode]

you see the sliver and black lines?

have you already scratched off?

[cunning arrow]

Yes I redeem it

I have it as balance on Microsoft

But I can’t use it on my xbox

[unkempt geode]

when you try and buy something does it say "buy with giftcard?"

[cunning arrow]

No

It said add payment

[unkempt geode]

is it same acct?

[cunning arrow]

Yea

[unkempt geode]

Hm.

it should be in rewards

[cunning arrow]

Can u call?

Dms @unkempt geode

[unkempt geode]

no mic.

[cunning arrow]

It’s alr

I Can talk

[unkempt geode]

well I kinda can't do video chat

because I have to go in a few

however I can sitll help

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What should I do

I cantuserewards

[unkempt geode]

did you redeem it normal way?

[cunning arrow]

Yes

[unkempt geode]

well Hmm. becuase that happened to me and I sitll got The creadit though my rewards acct.

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Dms

[devout dune]

What are you trying to buy with credit? You can’t buy a subscription. You will still need to add additional payment.

[cunning arrow]

I wanna buy a in game currency