#My xbox won't register the "a" input from any controller only in the menus

1 messages · Page 1 of 1 (latest)

noble kelp
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Like the title says when i try pressing "a" on my controller nothing happens when im in the menus, but when im in game htere's no problem, i bypass this problem using the app on my phone but it's not really practical, i tried unplugging it for hours, for minutes or not at all, i also used the factory reset option and nothing happened, i tried using multiple controllers it doesn't change anything. It only does this on the main menu, im using a one s that i bought 4 years ago. I tried to contact the support but the forms only lead me to a virtual agent, not any of those lead to a real person to help solve my problem, i tried most of the things i could if anyone has any idea on how to solve this please tell me. (also it does show the animation when i press "a" like if i press it on a game the green border will shrink then get back in place with nothing more happening, also sorry for my bad english it's not my first language)

crimson goblet
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Sounds like a bad controller, did you try a different controller?

noble kelp
drowsy rain
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Do you have a keyboard or another controller attached where a button or key might be stuck down?

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At any rate try unplugging anything else that could be an input device and see if it still happens.

noble kelp