#Xbox series S won’t turn on!

1 messages · Page 1 of 1 (latest)

open spruce
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My xbox randomly turned off two days ago whilst I was playing video games. I tried multiple different ways to fix it such as changing the ports, unplugging it for 10+ seconds, up to 10 hours and it still has yet to turn on. My USB ports work as my controller still charges, but the console just won’t turn on! When I picked it up right after it randomly turned off, it was pretty hot. I’m not sure how to fix it, please help!

snow vortex
# open spruce My xbox randomly turned off two days ago whilst I was playing video games. I tri...

Oh, so this happened to me 2 years ago and when I called and everything the only thing to do was send it in and get a replacement sent to me. This is sorta like the ring of death but for Series S, when you get a replacement keep it in a more open space and maybe get a cooling fan for it because they pump a lot out and don't have great fans to cool them down.

https://support.xbox.com/en-US/contact-us

You can call in or go to the Microsoft page and just request servicing with your warranty.

open spruce
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It’s odd because my USB ports still work. The xbox itself just won’t turn on? I don’t get it. Is it a motherboard issue or a PSU problem?

snow vortex
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Ya I had the same thing but it happend to me 4 months after getting it, just go to the support link I sent when they open and request a call then tell them all about your problem, they may be able to just replace it and have you send it in because its a hardware thing.