how to fix NAT type Unavailable

[robust kettle]

My Xbox has been saying Nat type Unavailable and Service info unavailable

[modern kiln]

Restart your Xbox

[spark ravine]

https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-nat-error/#troubleshooting-specific-nat-errors

[robust kettle]

It asks me to go online enable to restart it

[rain jolt]

Is your Xbox actually working or can you not play online?
(I’m not asking if the troubleshooter says “unavailable”)

[robust kettle]

My Xbox is working and it’s connected to the wifi just won’t let me connect online or upload anything to Xbox live and stuff

But whenever I do the test network connect it says “NAT type unavailable”and also says “cannot find static ip address”

[robust kettle]

I tried restarting my router cause it said “try restarting your router” still nothing

[rain jolt]

Why are you trying to use a static ip address? You should leave it on automatic or dhcp or whatever phrase the Xbox uses.

The only reason to use a static ip is if you actually know why you need to use one lol

[robust kettle]

I’m not tryna use a static ip address it’s been saying that for a while I didn’t even activate that or not it popped up randomly

[robust kettle]

How do I put that

[rain jolt]

It would be fastest to do a factory reset to get all yoru network settings back to normal.
you can do this without losing your locally installed games.

https://support.xbox.com/en-US/help/hardware-network/console/reset-console-to-factory-defaults

[robust kettle]

I tried doing that but it says “you have to be online enable to do a factory reset or else you’ll lose all your data”

[robust kettle]

How to do factory reset

[robust kettle]

Still asked for ip address

[robust kettle]

I did what you said but it’s still asking for a IP address

[rain jolt]

if you did a factory reset and you still can't get an IP address then i'd start troubleshooting your home network if I were you

are you sure you have the cable plugged in properly. are you sure teh cable is not broken. lights flashing ont eh router, etc. do you have parental controls / security system active on your router that woudl block new devices, etc etc