Its been like that for the past 2 weeks and i think ive tried everything but nothing seems to have worked. at this point im desperate for help
#Games wont install nor Update on Xbox App PC, its Error Code: 0x80070490
stray marsh
i hope someone knows a solution for this
Are you trying to install to an external hard drive or a secondary drive by any chance?
proud void
Are you trying to install to an external hard drive or a secondary drive by any ...
no, the error just occured randomly
stray marsh
Have you tried running this yet? https://support.xbox.com/en-US/help/games-apps/troubleshooting/gaming-services-repair-tool
It's relatively new and I don't know if it's linked up with all of our support articles yet
FYI: I'm heading into the office now and won't respond for ~1.5-2 hours, that doesn't mean I've forgotten you, it just means I'm unavailable for a bit 🙂
proud void
Have you tried running this yet? https://support.xbox.com/en-US/help/games-apps/...
i just tried it out and it hasnt worked, i also left a feedback.
proud void
FYI: I'm heading into the office now and won't respond for ~1.5-2 hours, that do...
haha alr
stray marsh
haha alr
Ok, I'm in the office now 🙂 Ok, so the tool didn't work, did it say your gaming services are fully up to date and you have the latest version installed?
proud void
Ok, I'm in the office now 🙂 Ok, so the tool didn't work, did it say your gaming...
yes last i checked they are, what are all neccesary things that need to be updated tho? just so i know
stray marsh
Gaming Services is the main important one, apart from Windows updates. If all that is up to date, assuming you have Game Pass, can you try installing Halo Spartan Assault from the Xbox App first?
proud void
i tried installing it and it worked
stray marsh
ok, now try installing one of the games that was giving you problems
stray marsh
hmm, drat, I'm sorry. 😦 When you filed feedback, did it give you an option to share a link to it?
stray marsh
If you go into Feedback Hub again, click on the Feedback item on the left, and then "My feedback" header on the right, it will show you any recent feedback you submitted
If you see it there, you should be able to open it again and see if there's a share option
proud void
If you see it there, you should be able to open it again and see if there's a sh...
i found it, should i share it here or in dms?
stray marsh
You can share the link here
proud void
also idk if itll be of much help
proud void
stray marsh
for me, since I'm an Xbox employee, I can make sure it gets proper visibility internally
proud void
i meant like if i did it right and stuff, otherwise it doesnt help much i think
stray marsh
Well let me go see real quick
proud void
i can always do another feedback according to your suggestions on how to make it
stray marsh
ok, I think this is most of what's needed, but just to be safe, let's have you file 1 more feedback and I'll pass them both over to the dev who's been investigating this.
Go ahead and start a feedback for failing to install Starfield with error 0x80070490 and specify you want to record a reproduction of the issue. Once that recording has started in feedback hub, tell Starfield to start installing in Xbox App and once you hit the error with 0x80070490, you can go back to Feedback hub and submit the problem, then share the link here again 🙂
proud void
do i specify starfield or just write games? bc none of them worked
and wdym by record a reproduction of the issue? im not familiar with giving feedback so im a bit confused sorry😅
stray marsh
You can specify starfield to give a specific title to match what you're trying to install in the reprodocution 🙂
When going through to submit the feedback, do you have any of these options? I'm not sure if some (or all of these) of this is because I'm an internal employee or not 😄
The "Recreate my problem" portion is what I'm interested in, that you select that and then "start recording"
proud void
When going through to submit the feedback, do you have any of these options? I'm...
yes i have those
what should i specifaclly write so that it helps?
stray marsh
You don't really need a description at all
Just the title of "Starfield fails to install with 0x80070490"
proud void
ah ok
stray marsh
since you're sharing the link with me and I'm going to pass it directly to a dev
The important part is that you start the recording first, then try and install once, then go back to feedback hub and stop recording and submit
stray marsh
Make sure the include data about Game Installation is also checked
proud void
oh i thought its gonna be a video not an image by image thingy
stray marsh
screenshots isn't that important if you don't want to include them
proud void
Make sure the include data about Game Installation is also checked
i dont see that
radiant roseBOT
Edited roles for @proud void +SupportImages
stray marsh
You can share a screenshot of what you see 🙂
proud void
screenshots isn't that important if you don't want to include them
i thought the "recreate my problem" will be a video recording
stray marsh
ah, ok, so the checkmarks were already checked, all good 🙂 mark it as "important functionality not working". If you want to remove the screenshots, you can (you would just click the bottom "Remove" link for image data), but make sure to leave the top diagnostic data, we need that. No other checkmarks needed, you can submit after that.
proud void
oh so you get like a video sent?
stray marsh
nope, no video, just the screenshots
proud void
ok i submitted it
proud void
nope, no video, just the screenshots
oh ok
stray marsh
video would be too large, screenshots are plenty fine for almost every bug situation 🙂
stray marsh
Yep, please share 🙂
proud void
stray marsh
Thanks!
proud void
no problem at all
proud void
Thanks!
sorry to ask but is there any chance you know how long it will take until i can play again?
stray marsh
sorry to ask but is there any chance you know how long it will take until i can ...
No I do not, sorry. I'll make sure the bug does get looked at, but no guarantee on when that will happen unfortunately 😦
proud void
Alright, well thanks anyway
stray marsh
If I hear something I'll let you know
proud void
thank you!😄
stray marsh
thank you!😄
Hi Tutel, out of curiosity, have you tried rebooting your PC recently at all and tried installing after a reboot?
proud void
yes i have
still didnt work
i had to reboot my pc like 5 times bc of how many methods i tried out
stray marsh
Ok, figured, but wanted to double check based on a question from one of the devs
stray marsh
I missed there was one last request on an attempt to fix from the dev I gave this over to. Can you open an administrator command prompt window (search in the start menu for the application called "Command Prompt" without the quotes, right click it and say "Run as administrator".)
In the window that opens up, run this command (just copy and paste it):
reg add HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\AppModel\StateRepositoryStatus /v AutoCheckIntegrity /t REG_DWORD /d 5
After that, reboot, and try installing a game again
@proud void Feel free to tag me when you've tried the above if it worked or not for you 🙂
proud void
Oh sorry @stray marsh when you messaged me i was already asleep haha
I just tried it and it worked!
thank you so much for the help!
Life saver!😆
stray marsh
Great! Glad that worked and you are unblocked! 💕 and no worries about being asleep 😊