#What does it mean for an MS Rewards order to be declined "due to Risk".

1 messages · Page 1 of 1 (latest)

oak osprey
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The capitalisation is like that in the original text. I was trying to set up an auto-redeem to extend my Game Pass Ultimate, but it won't do it. I have put in a ticket, but I'm curious if any of you all might know what that cryptic message means.

Until now I was redeeming for £10 gift cards every so often, but with the new Game Pass Ultimate pricing, I feel that my points are earning me better value this way. Auto-redeem gets you a month for around 10,500 points instead of 12,000 points. No biggie, but inquiring minds and all that.

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Here is the exact wording.

Couldn't process your sign up request
Your auto redeem sign up request has been rejected due to Risk. Please contact support.
I'm OK with contacting support but I'm just kind of amused by it being due to Capital Letter Risk, and wonder if anyone might know what this means.

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What does it mean for an MS Rewards order to be declined "due to Risk".

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What are we talking about here, the board game?

inland sentinel
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It's flagged for potential fraud. There's a few different reasons the system can flag it and "risk reject" it

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Like it said though, support has to fix it. It's not that uncommon of an issue

oak osprey
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Jinkies.

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I'm unaware of having done anything awful, can it just be a false alarm?

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Thank you for clearing up the confusion.

inland sentinel
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It doesn't mean you did anything wrong, just the system flagged the order

oak osprey
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Thanks so much ❤️

broken crow
mossy beacon
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I have the same issue along with others in the Microsoft Rewards subreddit. It shows that I’m signed up for GamePass Ultimate auto-redeem on pc, but not on my console. I got the same sign up request message. I tried all past solutions to resolve it to no avail. Hopefully, it still triggers at the beginning of next month or gets resolved beforehand.

oak osprey
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I couldn't find any auto-redeem on the PC Rewards site.

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I've sent a message to support, but their first response was kinda vague as if they didn't know what I meant.

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Given that Eris knew right away, I'm a bit surprised by that.

inland sentinel
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Eh I'm not. If you see advocates as tier one support, I was like tier 7