Error 0x80070002 installing PC games on Gamepass (for Epidemic) | XBOX | Page 1

night raptor Aug 5, 2023, 5:59 AM

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Starting a thread for Epidemic

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@umbral scroll Started a thread for you here. Are you trying to install to your system drive, or what drive are you trying to install to when you get that error?

umbral scroll Aug 5, 2023, 5:59 AM

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Both and Any

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and when I try to set my default drive it wont let me change, itll auto go back to C

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Ive tried reinstalling game services
Ive disabled ipv6 on the network settings
Ive cleared the xbox app data/ reinstalled the app

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Ive tried running
sfc /scannow
DISM /Cleanup-Image /scanHealth
DISM /Cleanup-Image /restoreHealth

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Ive tried putting the .GamingRoot file in the other Drive, and tryed installing on that drive instead of C

night raptor Aug 5, 2023, 6:04 AM

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Ok, are both of your drives internal drives, or is one an external drive?

umbral scroll Aug 5, 2023, 6:04 AM

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all internal

night raptor Aug 5, 2023, 6:04 AM

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and have either of them been used as part of another install of Windows before, either in this computer or another one, without being formatted completely?

umbral scroll Aug 5, 2023, 6:05 AM

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The C Drive is

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the other drive im using isnt

night raptor Aug 5, 2023, 6:05 AM

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and C drive is your Windows system drive, correct?

umbral scroll Aug 5, 2023, 6:05 AM

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Yes

night raptor Aug 5, 2023, 6:05 AM

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k, just a moment

umbral scroll Aug 5, 2023, 6:06 AM

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and that is the current default drive for xbox, which it wont let me swap from for default

night raptor Aug 5, 2023, 6:10 AM

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Ok, what I'd like you to try is this:
Go to the Microsoft Store application (we're going to ignore the Xbox app for now), and search for Halo: Spartan Assault. Try installing that from the Microsoft Store application (it's only 1GB)

umbral scroll Aug 5, 2023, 6:11 AM

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Its downloading

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downloaded

night raptor Aug 5, 2023, 6:12 AM

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Once it's finished downloading successfully, open up the start menu and search for "Installed applications"

umbral scroll Aug 5, 2023, 6:12 AM

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ok

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I see it there

night raptor Aug 5, 2023, 6:13 AM

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Find Halo: Spartan Assault in that list, click the 3 dots on it's entry, and select "Move" and try moving it to your other hard drive.

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If that works successfully, move it again back to your C:\ drive

umbral scroll Aug 5, 2023, 6:14 AM

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we couldnt move halo

night raptor Aug 5, 2023, 6:14 AM

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did it give you an error?

umbral scroll Aug 5, 2023, 6:14 AM

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80070005

night raptor Aug 5, 2023, 6:14 AM

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hmm

umbral scroll Aug 5, 2023, 6:14 AM

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before that it asked me to delete all other apps

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and asked perm to do so, I said yes

night raptor Aug 5, 2023, 6:14 AM

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Did you say yes?

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ok, cool, potential progress, you're hitting the reason why install is failing at least

umbral scroll Aug 5, 2023, 6:15 AM

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but why is it failing on the C drive too?

night raptor Aug 5, 2023, 6:15 AM

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(this is very recently learned info from us, my PC hit this about a month ago and we've been debugging it for several weeks)

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well, I'm hoping that installing Halo: Spartan Assault may have helped repair that

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but I wanted to try moving it back and forth first. Can you try reinstalling something from the Xbox app to the C:\ drive?

umbral scroll Aug 5, 2023, 6:18 AM

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nope

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same original error

night raptor Aug 5, 2023, 6:18 AM

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ok, just another minute

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Ok, can you open up an adminstrator power shell prompt?

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In it, run this command:
Get-AppxPackage -AllUsers -Name "Microsoft.GamingServices"

umbral scroll Aug 5, 2023, 6:21 AM

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ok

night raptor Aug 5, 2023, 6:22 AM

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Paste the results in here

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bah, dumb bot

umbral scroll Aug 5, 2023, 6:24 AM

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wont let me, what do you need from it

night raptor Aug 5, 2023, 6:24 AM

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I'll grab it from our deleted logs 😄

umbral scroll Aug 5, 2023, 6:24 AM

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kk

night raptor Aug 5, 2023, 6:26 AM

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Ok, so I'm going to have you remove Gaming services, reboot, and then trying moving Halo: Spartan Assault again (you should be prompted to clear the old apps again, say yes again to it, and hopefully we won't get the 0x80070005 error this time).

So run this command in the same administrator powershell:
Remove-AppxPackage -Package 'Microsoft.GamingServices_13.78.12002.0_x64__8wekyb3d8bbwe' -AllUsers

Then reboot and after reboot, try the move again

umbral scroll Aug 5, 2023, 6:26 AM

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thanks for all the help btw

night raptor Aug 5, 2023, 6:26 AM

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np

umbral scroll Aug 5, 2023, 6:27 AM

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ok will do

night raptor Aug 5, 2023, 6:27 AM

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brb while you do that, going to get a drink 🙂

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back

umbral scroll Aug 5, 2023, 6:31 AM

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ok, back

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its allowing me to transfer it

night raptor Aug 5, 2023, 6:32 AM

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Great, so it finished moving to your 2nd drive?

umbral scroll Aug 5, 2023, 6:32 AM

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Yes

night raptor Aug 5, 2023, 6:32 AM

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Awesome, go ahead and move it back to your C:\ drive now, see if it prompts again about needing to delete old apps

umbral scroll Aug 5, 2023, 6:32 AM

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It moved over, no prompt

night raptor Aug 5, 2023, 6:33 AM

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ok, well hopefully that fixed it, let's see 🙂 Go ahead and open up the Xbox app and click the prompt at the bottom to install Gaming Services again

umbral scroll Aug 5, 2023, 6:35 AM

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Installed it, didnt fix it

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But thats def progress. Theres some incompatiblity with it

night raptor Aug 5, 2023, 6:35 AM

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Can you set your 2nd drive as the default Xbox drive now?

umbral scroll Aug 5, 2023, 6:36 AM

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Yes

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so it fixed that

night raptor Aug 5, 2023, 6:36 AM

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And does it work if you cancel the install that was in the queue and try and install to your second drive, or does that also fail?

umbral scroll Aug 5, 2023, 6:37 AM

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It fails

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fails restarting the failed queues on both drives

night raptor Aug 5, 2023, 6:38 AM

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hmm... ok. Not sure what else it's hanging up on at the moment. We do have a new build that should be coming out soon that has at least some attempted fix up code for this situation (as I said, I hit this by reinstalling Windows and left my machine in this state for a month so we could debug what was going on, because we've seen quite a few reports of this)

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If you'd be interested in trying that when we have it available and letting me know if it fixes you up or not, that'd be great. If you install the Xbox Insider Hub app from the Microsoft Store, you can enroll in the PC Gaming Insider ring and we should have a new build out to that group by probably Wednesday or Thursday next week with the fixes so far?

umbral scroll Aug 5, 2023, 6:40 AM

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I didnt know I could download through microsoft store

so Ill do that for the time being.

When should I expect the patch? days, weeks?

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Ill def let you know

night raptor Aug 5, 2023, 6:41 AM

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Well, downloading games through Microsoft store is complicated 😄

umbral scroll Aug 5, 2023, 6:41 AM

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oh, do I need to be in the windows insider program?

night raptor Aug 5, 2023, 6:41 AM

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You do not need to be a windows insider to do the Xbox PC insider stuff

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completely separate, and would only update your Gaming Services, Xbox app, and Xbox Game Bar (if we have an update for the last one, which I don't think we do)

umbral scroll Aug 5, 2023, 6:42 AM

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Ok, perfect, I actually reinstalled windows a few weeks ago to get rid of that

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Ok. Thanks for the help. Ill try that next week/weekend

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OHHH, weird

night raptor Aug 5, 2023, 6:43 AM

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Perfect!

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Oh?

umbral scroll Aug 5, 2023, 6:43 AM

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when I install in microsoft store, it shows that its downloading in the xbox app

night raptor Aug 5, 2023, 6:43 AM

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Yeah, like I said, complicated 😄

umbral scroll Aug 5, 2023, 6:43 AM

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ok, ill leave it at that for now

night raptor Aug 5, 2023, 6:44 AM

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Feel free to ping me in this thread if you see it unblocked after getting an update, and I'll try and remember to ping you when we push out the build to the insiders ring so you can check for updates in the Microsoft Store for Gaming Services 🙂

night raptor Aug 15, 2023, 8:55 PM

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@umbral scroll I forgot to ping you last week, but we have a fix that is in our Gaming preview flight ring for PC and is also starting to roll out to our General Audience now too. The version number is 13.80.9001.0. If you check for updates and get updated to that, you should try installing from the Xbox app again and see if that fixes up your install problems 🙂

umbral scroll Aug 15, 2023, 8:57 PM

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@night raptor Thanks for the ping 🙂
I’ve been busy so haven’t had a chance to check it out. I’ll give it a look later this evening though

night raptor Aug 15, 2023, 8:57 PM

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np 🙂 Hopefully it fixes you up (it fixed up my machine that I was leaving in a stuck state to test out the fix) 🙂

umbral scroll Aug 18, 2023, 12:57 AM

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@night raptor Looks like the patch worked for me 👍

night raptor Aug 18, 2023, 1:00 AM

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Awesome, glad to hear it, thanks for following up! ❤️

#Error 0x80070002 installing PC games on Gamepass (for Epidemic)