Xbox Series S connection problem

[woven mist]

Can you see what IP address the Xbox has? Should start 192.168.x.x and not 169.254.x.x

Don't send the whole address, just say which one of those 2 it is please

[burnt briar]

yes i can

[woven mist]

So which is it?

[burnt briar]

192.168

[woven mist]

Good. What happens if you run the Xbox network diagnostic?

[burnt briar]

I can't enter even though there is internet, it gives an error message

let me send error message

[burnt briar]

"test network connection" right?

[woven mist]

Yeah

[burnt briar]

Cant connect to the internet
If you have a PC, try to connect to the internet on it. you may have to work with your internet service provider (ISP) to fix your connection.

[woven mist]

Do you know how to find what the DNS settings are on the Xbox? If so, can you send the IP addresses for them here please?

[burnt briar]

yea wait

[burnt briar]

192.168.1.1

[woven mist]

Can you try changing them to 8.8.8.8 and 8.8.4.4

[burnt briar]

kk wait

[burnt briar]

done

[woven mist]

Redo the test network connection

[burnt briar]

kk wait

[burnt briar]

same error

[woven mist]

I'm drawing a blank then, sorry. Sounds like you might need to contact your ISP given other devices on the network are working