#Pc game pass problem

1 messages · Page 1 of 1 (latest)

rare peak
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so i bought the pc gamepass for 1 usd and now its not on my account for odd reasons..
So it says that i receive on my gmail it says "it'll be added to ######@gmail.com" (Exmaple Gmail)
But when i checked it wasnt on there! Please someone help me

slow oriole
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Make sure your logging in with that account. If you just purchased it you may need too log out and back in again. If you done this and its been more than 24 hours then contact support

rare peak
slow oriole
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it should be instant but yeah i would follow the steps above

rare peak
slow oriole
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okay follow the steps above

rare peak
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I bought it on a other account.

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then the message "it'll be added to ######@gmail.com" (Exmaple Gmail)

slow oriole
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Make sure your logging in with that account that you purachsed it on

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log in and out

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wait 24 hours

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contact support

rare peak
rare peak
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saying that i had bought pc gamepass

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and i bought it on the xbox app.

slow oriole
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then you likley used an other account if you did not get an email. We can not advise anything else follow the steps mentioned. and please stop tagging me

rare peak
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im not tagging you? I'm replying to your comment.

rare peak
placid saddleBOT
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Pong!
Ping: 156
Shard: 3

slow oriole
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well that was unexpected

rare peak
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And when i go to my email ofc it doesnt show up

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do i have to add a address line?

hasty copper
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Luka, the account you purchased gamepass on, does it show up here? https://account.microsoft.com/billing/orders If yes, make sure you are signed in to both the Xbox app and the Microsoft Store with that same account.

If not, contact support.

rare peak
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Thank you laura!